service and support
Service
Service Support
SERVICE IDEAService Philosophy
Customer first, sincere serviceInsist on "pre-sales, in-sales, and after-sales", we will closely and seamlessly connect with users with a high-standard service system that is in line with international standards, respect and understand consumers, and continue to provide products and services that exceed user expectations , Be the sincere partner of consumers forever.
SERVICE DESTINATIONwatenjoy Service Goal
Goal: 100% user satisfaction. Improve product quality and reduce unnecessary service requirements for users after the product is sold; establish efficient and professional service standards, and professional technology, and provide high-quality, full-angle professional services. Provide professional original accessories, standard service pioneers, and quality assurance.
SERVICE AFTER-SALEAfter-sales service
Strictly abide by the national "Three Guarantees" regulations Set up a 24-hour service consultation and complaint hotline after consumers report for installation and repairs, resolve them within 24 hours or propose a clear solution. For consumer complaints: achieve [日清日完] , If the user’s requirements cannot be met on that day, you must contact us to explain.
Pledge
10-year warranty
The warranty period of Watenjoy pre-filter products can be up to ten years.
100%Serve
100%On-site installation, on-demand on-site maintenance,
100% after-sales return visit, 100% customer satisfaction
Service in place
24-hour service consultation. After the consumer reports for installation and repair, the 24-hour solution service is in place. If the user's requirements cannot be met on the same day, they must contact and explain by telephone.
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